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How do I become a Rewards member?
Becoming a Rewards member is simple! All you need to do is create an account by clicking on the Rewards link at the top of our website and then follow the prompts.
Please note: Wholesale partners are not permitted to participate in the retail Rewards program in performing activities directly related to the operations of the wholesale account registered with Grace & Lace. However, we value all of our wholesale partners and have implemented special perks, discounts, and a unique tiered savings program just for you! We encourage you to reach out to your account manager to find out more details.
I already have a Grace & Lace account. Do I need to create a new one to earn rewards?
We took care of that for you! All Grace & Lace customers with an active account were automatically enrolled in our Rewards program. If you have had more than one customer account with us, please note that only one Rewards account was created per person.
What is the advantage of becoming a Rewards member?
Our Rewards program is a tiered program that allows members to earn more perks the more they engage with us. Members receive Rewards points for each purchase, that can then be redeemed towards the cost of future purchases. They also earn points for sharing Grace & Lace with friends, following us on social media, leaving product reviews, and are even gifted with bonus points just for having a birthday! In addition to earning points, members have the chance to earn free shipping, and to receive exclusive access to coupons, launches, promotions, giveaways, and more. You can view the full list of perks on our Rewards page.
Being part of our Rewards program also allows our Customer Care team to assist you more quickly and efficiently. In addition, you can view your order history, receive up to date order statuses, create and share wish lists, and store addresses for quicker checkouts.
How much are Rewards points worth?
Every 10 points is worth $1 of merchandise credit, which means that for each 100 points you earn, you will receive $10 in merchandise credit! There are endless ways to earn points, so visit our Rewards page to find out how you can start earning points now.
Do Rewards Points ever expire?
Rewards points are valid for the remainder of the calendar year in which they are earned, plus the following calendar year.
Rewards points will expire after 12 months of Rewards account inactivity. This means that if there is no change to your Rewards account balance (through either the addition or redemption of Rewards), all Rewards earned in the previous 12 months will automatically be removed from your account.
How many points do I earn for each dollar that I spend?
Great question! The number of points that you earn per dollar spent will depend on your current Rewards tier (details on how to determine which tier you are in can be found under the Tier Status section on this page). When you are signed into your account, click on the button that says ‘Rewards History’. This button will prompt a pop-up window listing out all of the actions that you have taken to earn points and the points received for completing them.
Are there any items that I cannot earn points for when purchasing?
While almost everything on our website is fair game, Gift Cards are not included in the Rewards program and therefore no points will be earned on the purchase of them. In addition, any merchandise sold ‘As-Is’ will not earn points upon purchase. All other items on our website are eligible to earn points when paid for with a traditional method of payment including a credit or debit card, or one of the third party payment systems listed at checkout. Purchases made using the redemption of Gift Cards or Merchandise Credit will not earn points.
I should have earned points for a purchase, promotion, incentive etc. but I didn’t see my Rewards account balance change. Is there a way to confirm that I did receive credit?
Yes! You work hard to earn points and we want you to feel confident that all of your points are right where they should be . . . in your account! The first thing to note is that Rewards points are added to your account as soon as your entire order has processed through our shipping department rather than when the purchase was made. You will know this has happened because you will receive a shipping confirmation email. If your order has only been partially fulfilled points will not be added to your account, you will receive your points as soon as all of the pieces from your order have been shipped. However, if your order is showing that it is fulfilled and you feel that you should have earned points but they are not showing up in your account you can also troubleshoot it with these tricks:
If you still feel like your points balance is not accurate you can contact our Customer Care team and they will look into the issue for you.
When do points begin accumulating in my account?
Right now! Our rewards program is set up so that any purchases you make from today onward will count towards points in your Rewards account. However, you don’t even need to make a purchase in order to begin accumulating points. Check out our Rewards page to find out all of the ways that you can earn points by engaging with our brand and community. Also, make sure that you are signed up for our newsletter and text messages to find out about upcoming promotions and incentives to help you get the most out of your Rewards.
Please note: Our Rewards program launched on July 20th, 2020. All purchases and interactions through our Rewards program on or after this date will be included in your Rewards history. If you have been a customer with us prior to this date we sincerely appreciate your loyalty, however we were not able to include any purchases prior to our launch date in our Rewards program.
Is there a limit to how many points I can earn?
No! That’s the best part about being a Rewards member! You will always have an opportunity to earn more points by shopping with us, engaging with our brand and community online, and through periodic promotional incentives.
I received an error message when trying to refer friends through the email referral box on my Rewards account page. What went wrong?
We are sorry to hear that. There are a couple of scenarios that could have triggered the error message. The first possible scenario is that there was a mistype in one of the email addresses that you entered or you forgot to put commas between multiple emails to separate them. The second scenario is that one of the friend emails that you entered is tied to someone that is already a customer of ours and therefore cannot receive the referral link. To eliminate confusion over which of these two scenarios has occurred we recommend that you go back and enter each email address one at a time, clicking ‘send’ after each one rather than uploading them all at once. If you are still having problems using the email referrals we recommend using your unique referral link or sharing the referral through Facebook, Twitter, or Messenger to receive credit. Please contact our Customer Care team if you need further assistance.
I’ve referred several friends but haven’t received any points in my account for doing so. Is there something else I need to do?
Thank you so much for sharing your love of Grace & Lace with your friends! We really appreciate it. Referred friends must be a first time customer in order for both of you to receive the referral Rewards. In addition, the referral must be initiated through our Rewards referral box on your personal Rewards page or through the use of your unique referral link also found there. Points will be added to your account for referring a friend as soon as the referred friend’s first purchase on our website has been completely fulfilled by our shipping department. When this happens you will receive an email letting you know that one of your referrals made a purchase using your code and that 100 points have been added to your account. You may also check your ‘Rewards History’ to see a list of any points that you have received for friend referrals.
I’ve made 4 purchases over $100 but I have not received my 150 bonus points. Is there something else I need to do?
Thank you so much for your loyalty in shopping with us! Purchases that qualify for the $100+ threshold must total $100 or more before tax and shipping. If you feel that you have met this requirement but still have not received this bonus, please contact us via our Contact page, and we will be happy to assist you.
What if I already follow you on Facebook, Instagram, Pinterest, TikTok or am currently a member of the Facebook VIP group? Can I still receive points by completing that step?
Yes! We love all of the ways that we are able to connect with you and want to make sure that you are in the know whenever we have a new product or promotion. So, whether you are currently a follower on all of these platforms or you are looking to add some new ways to connect with us, we want to say ‘thank you’ by offering you points! You can find all of the links to earn points by following us on these platforms through the Rewards page. In order for you to make sure that you get credit for following us please make sure you have done the following:
Please note that points for these actions may not immediately appear in your account and could take several minutes or hours to process. It may also require you to refresh your Rewards account page. However, if the ‘follow us’ step is showing as ‘completed’ you can be confident that you did everything correctly. To be sure that they were added to your account you can also reference your ‘Rewards History’.
How do I earn points for leaving a review?
We know that you love our products and we want the world to know too! All you have to do is leave us a review for a product that you have purchased by following the guidelines below and you will be awarded the allocated points.
I submitted a photo with my review but haven’t received points for it, what happened?
Photos submitted with reviews will only receive points when published to our website after undergoing our moderation process. In order to be approved for publishing, photos submitted must meet all of the following guidelines and be representative of the quality of image as suggested in the ‘photo tips’ outlined below.
Submitting a photo for approval with your review implies consent to be used by Grace & Lace for promoting our products through all of our marketing channels and advertisements there within. Grace & Lace reserves the right to publish or decline photos and award Reward points for photo reviews using the following guidelines and policies as basis for moderation:
We want you to have fun with this and inspire others with your love of Grace & Lace so show us your best shots!
I forgot to sign in before placing my last order. Can I still earn points for my purchase?
We are unable to manually add points to accounts for previous purchases, so please be sure to always sign in to your account before placing an order so that you can earn your Rewards points on every purchase you make.
How do I redeem my Rewards points?
Rewards points can be redeemed during the checkout process. Before checking out, ensure that you are signed in to your account. Once you get to the checkout screen you will see your total available Rewards points in a slide bar on the top left of the page. To use your Rewards, slide the points redemption bar to select the amount of points you would like to redeem on the order you are placing, then continue with the check out process. To redeem all available Rewards slide the bar all the way to the right.
You must have a minimum balance of at least 100+ points each time you would like to make a redemption, and points must be redeemed in increments of 50 ($5). Your points may be redeemed up to 50 points below the total value of the cart, unless the total of your cart hits the 50 point ($5.00) threshold exactly. Because of this, almost all orders will have a balance between $1-$4.99 (10-49 points) that will need to be paid, in addition to any relevant tax and shipping charges, with your preferred method of payment.
Will redeeming Rewards points affect the thresholds to qualify for free shipping?
Yes. If you choose to redeem your points on an order that discount may drop your cart below the threshold needed to qualify for free shipping ($85 for Gold members and $50 for Platinum members). Keep in mind that you still have a choice as to whether or not you would like these points to be applied. If you prefer to keep your cart total above the ‘free shipping’ threshold you can simply cancel the points applied to the order prior to checking out and they will remain in your account for the next time.
I have a coupon code that I would like to use for my purchase. Can I use the code and also redeem my points in the same purchase?
Unfortunately not. Reward points and discount codes can’t be used on the same purchase. However, keep in mind that if you do choose to use a discount code for your purchase you will still get points for every dollar that you spend according to your tiered status, leaving you more points to redeem the next time you check out!
What is the ‘Points for Product Redemption’ perk?
As a member of our Diamond Tier, you will be eligible to redeem your Rewards points for select discounted products that are available for a limited time only. These products change frequently and will be available at the discounted price only through the redemption of your Rewards points as a Diamond Tier member. They cannot be purchased at the discounted price at any other tier level or through a traditional payment method. To see which products are currently available for ‘Points for Product Redemption’, go to the Rewards page and make sure you are logged into your G&L account.
Is there anything my points cannot be used on?
Points can only be redeemed on full priced merchandise. This means that any product marked as ‘sale’, ‘final sale,’ or any products temporarily discounted for promotions are not eligible for points to be applied toward their purchase. Points also cannot be applied to the cost of tax, shipping or purchasing gift cards or ‘As-Is’ merchandise. Your cart will automatically exclude these items from the total redeemable points when you are checking out.
What happens to the points I earned on a purchase that I paid for if I return the items?
Should you choose to return a purchase in full that you paid for and earned Rewards on as a result, any Rewards points that were earned for the purchase will be deducted from your account when the return has processed to your original form of payment, including any bonus points that may be applicable. For partial returns where the payment is processed back to the original form of payment, any Rewards points that were earned as a result of the purchase will be subtracted from your Rewards account in relation to the amount of the return. In addition your tier status may be affected by your full or partial return according to points earned thresholds needed to qualify for each tier.
If your full or partial return is processed to merchandise credit, any rewards points that you earned from your original order will stay in your account and may continue to be used at any time regardless of when you choose to redeem your merchandise credit. Returns to merchandise credit will not have any effect on your tier status during times of normal points allocation. However, if you make a purchase during a promotion in which points per dollar spent are increased (ex: double rewards promotions), the additional promotional points will be removed if items are returned for merchandise credit which may then have an affect on which tier you have qualified for
If a return or cancellation will cause your Rewards account to drop to a negative balance, any future Rewards that you earn (through purchases or engaging in promotional activities) will be applied to this negative balance. Once your account reaches the minimum 100 point threshold required for redeeming points, you can begin redeeming points on purchases again.
If I return items that I purchased with Rewards points, do the points go back to my account?
When returning an item that was paid for through the redemption of a Rewards balance, the points used to make this purchase will be returned to your Rewards account in line with the total amount that was returned. If you returned your total purchase, 100% of the points used to make the purchase will be returned to your account.
If only part of your purchase was returned, points will not be returned to your account unless the total of the return is greater than the total that was paid for outside of points redemption. In this case the difference between the total of the return and the total of the purchase that was paid for will be returned in points to your account.
If I return items that I purchased using a Rewards coupon, can I reuse the coupon on another purchase?
Unfortunately not. If you choose to return an item that was purchased using a Rewards coupon, you will receive a refund to the original form of payment or to merchandise credit totaling in the same dollar amount as what was paid at the time of purchase after the coupon was applied. Coupons for reaching a tier status cannot be reissued for future purchases after their one-time use has been applied to an order.
How do I know which Rewards tier I am currently a member of?
When you are signed into your Rewards account, your home page will list all of the Rewards tiers. Your current tier, and perks will be highlighted with a box around it.
How will I know when I have reached a new tier?
When your total points earned has crossed a tier threshold you will receive an email welcoming you into the new tier. If the tier that you have crossed into is either the Platinum or Diamond tier this email will also include a unique coupon code for you to redeem your one-time Rewards coupon. Keep in mind that coupons cannot be used in addition to the redemption of Rewards points.
Does my Rewards Tier Status ever expire?
Once you reach a tier status, you will remain at that status for the remainder of the current calendar year as well as for the entirety of the following year. You can only move up in tier status throughout the course of the current and the one following. However, on January 1st of each year your tier status may decrease if you did not spend the amount necessary in the year prior to remain or advance from your previous tier.
Is the free shipping that my tier qualifies me for automatically applied to my cart or do I need a coupon?
Isn’t free shipping the best!? Good news - you don’t need to do anything to make sure that your free shipping is applied to your order. As long as you are signed in to your account and your order total meets the minimum purchase amount that your current Rewards tier requires for free shipping, your shipping will automatically be deducted from your order.
As a member of your Diamond tier, how do I find out about exclusive promotions and giveaways that are available?
We are so grateful for your loyal support and because of that we are looking forward to spoiling you a little extra throughout the year. All communication about exclusive promotions and giveaways will come directly to your inbox, so be sure to save us as one of your ‘favorites’ in your email so that you don’t miss out.
I signed up for the Birthday Bonus but I didn’t receive it?
Happy Birthday! We’re so glad that you have chosen to celebrate with us through our Rewards program. In order for you to receive your birthday bonus on your birthday, you must register your birthday in the Rewards program at least 30 days prior to your birthday. If your birthday falls between the day that you registered and the 30 day waiting period afterwards, you will receive your birthday bonus 30 days after your registration. This delay is only applicable for the first year that you signed up. All successive birthday bonuses will be emailed to you on your birthday. If you register your birthday through your Rewards account any time after it has passed in the current calendar year, Rewards will not be added to your account until the day of your birthday in the following year. Remember, Birthday Bonus points are determined by the Rewards member tier that you are part of on the date of your birthday. If it has been more than 30 days since you registered for your ‘Birthday Bonus’ and you still have not received the additional points in your account, please contact us via our Contact page and we will be happy to assist you.
How do I cancel my membership?
Before you go, we want to make sure you know that having an account with us has many benefits outside of earning Rewards. By keeping your Grace & Lace account active, not only will you earn Rewards for every purchase but it will also allow you to view your order history, receive up to date order statuses, create and share wish lists, and store addresses for quicker checkouts. If you are sure that you would like to deactivate your Grace & Lace account and cancel your Rewards membership, you can contact us through our Contact page and reference ‘Rewards’ as the subject.
Please reach out to us via our Contact page and we’d be happy to help answer them.