VIP Perks FAQ

How do I become a VIP Perks member?

Grace & Lace VIP Perks include:

Early Access: Get first pick on select discounts and launches before anyone else.

Birthday Bonus: Enjoy a $20 coupon on your birthday when you spend $25+.

Free Shipping: Score free shipping on every order $85+

Priority Processing: Skip the lines with faster order handling just for members. 

How do I make sure I’m signed up?

Add your birthday in the VIP Perks section — make sure it’s entered at least 8 days before your birthday.

How and when are birthday coupons sent?

If your birthday is registered and you’re subscribed to marketing emails, you’ll receive an email 7 days before your birthday with your coupon.

Do birthday coupons expire?

Yes — expiration is 30 days after your birthday

What if I didn’t get my birthday coupon?

Birthday coupons are sent automatically to VIP members who are subscribed to receive promotional emails.

Please note:

• If you registered for VIP less than 8 days before your birthday, your birthday coupon will be issued next year.
• You must be opted in to receive emails to get birthday and VIP coupons. If emails are consistently unopened, your address may be automatically suppressed.
• Duplicate customer profiles will result in disqualification from the VIP program and prevent coupons from being delivered.

If you believe there has been an error or you meet all eligibility requirements, please contact our Customer Care team, and we’ll be happy to review your account.