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Policies
Shipping
DOMESTIC SHIPPING
We offer flat rate shipping to the 50 United States.
|
Shipping Method |
Shipping Charge |
Estimated Processing Time |
Estimated Transit Time |
Tracking Included |
Insurance Included |
|
Local Order Pickup |
Free |
Up to 3 Business Days |
You will receive an email with instructions when the order is ready for pickup |
N/A |
No |
|
Standard |
$9.95 |
1-3 Days |
3-5 Business Days |
Yes |
On packages $500+ |
|
Expedited* |
$19.95 |
1-3 Days |
2-3 Business Days |
Yes |
On packages $500+ |
|
Overnight* |
$29.95 |
1 Day |
Next Business Day |
Yes |
On packages $500+ |
|
Shipping services and transit times are not guaranteed by carriers. *Not available for delivery to P.O. Boxes |
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INTERNATIONAL SHIPPING
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility and must be paid at the time of delivery. To remain ethical in our business practices, we cannot mark international shipments as gifts. Thank you for understanding.
|
Shipping Method |
Estimated Processing Time |
Estimated Transit Time |
Tracking Included |
Insurance Included |
|
FedEx |
1-3 Days |
3-5 Days |
Yes |
On packages $500+ |
|
Globegistics |
Ships on Fridays Only |
10-14 Days |
Yes |
No |
| Shipping services and transit times are not guaranteed by carriers. | ||||
BACK-ORDERED & PRE-ORDERED ITEMS
U.S. ORDERS: All back-ordered and pre-ordered items ship separately from in-stock items in one final shipment, so that as a courtesy to you, in-stock items may arrive to you sooner. Approximate shipping dates of pre-ordered and back-ordered items are indicated on the listing’s drop-down menu as, “Early” (1st-10th of the month), “Mid” (10th-20th of the month), or “Late” (20th-31st of the month). These dates are our best estimates and are subject to change at any time. Subsequent shipping methods are chosen at our discretion. You will receive a confirmation email when the remainder of your order ships.
INTERNATIONAL ORDERS: All international orders containing back-ordered or pre-ordered items will ship in one shipment as soon as the entire order is available for shipping.
Grace and Lace reserves the right to hold orders with back-ordered and pre-ordered items for up to 10 business days in order to ship complete. To avoid unforeseen delays, you may order in stock items separately from back-ordered and pre-ordered items.
MAIL
LOST / DAMAGED BY POSTAL SERVICE: We are not responsible for any errors made by the postal service. However, if your package has not been received within 3 weeks of receiving your shipping notification email (6 weeks for international), please contact us via our contact page and we will direct you as to how to file a claim with the postal service.
RETURNED MAIL: If a package is returned to us because the shipping address entered at checkout was incorrect, we will contact the customer for the correct address and the customer will be responsible for the additional shipping cost required to resend the package to the correct address.
REFUSED / UNCLAIMED MAIL: If delivery is refused by the recipient or the package is unclaimed for any reason, the order will not be refunded unless the package returns to Grace and Lace. If the package does return, a refund will be applied for the cost of the items only.
SHIPPING CHARGES: All shipping charges are non-refundable.
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