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*Currently our software does not offer store credit and all returns will be processed as refunds to its original form of payment.
Our apologies! Though our goal is to get things right every time, mistakes do happen. For this reason it is important to open and inspect your items as soon as you receive them. Please notify us via our contact page within 14 business days of receiving your package if there is anything wrong with your items and our Customer Care team will assist you in the return process for these items. We cannot replace damaged or incorrect items outside of this time frame, or items that have been worn or laundered.
If an item is determined incorrect or damaged, we will issue a prepaid shipping label to cover the cost of returning the item to us, and if available a replacement will be shipped to you free of charge. We are unable to reimburse shipping costs for any incorrect or damaged items that are shipped back to us without a prepaid shipping label issued by us, so it is important to contact us before shipping any damaged items back to us.
Should you desire to exchange an item purchased during a promotion, please contact us via our contact page for detailed information on how price matching will be processed.
For details on how to return or exchange a gift, please email us via our contact page.
All items purchased between October 15, 2018 and December 24, 2018 that are unworn and unaltered qualify for our extended holiday returns & exchanges period. These items may be returned for a refund through January 31, 2019. Please be sure to review the above policies regarding returns and exchanges before sending items back to us.
Grace and Lace
2000 Windy Terrace
Cedar Park, TX 78613
Please save your tracking number when shipping items back to us, as we cannot issue refunds for any items that are lost by the post office or do not make it to us for any other reason.
QUESTIONS? Please email us via our contact page.