Though our goal is to get things right every time, mistakes do happen and we apologize if you have experienced one of them. For this reason it is important to open and inspect your items as soon as you receive them. Please notify us of any incorrect or damaged items by filling out and submitting our Damage/Error Report Form within 14 business days of receiving your order. Our Customer Care team will review your report and contact you via email to assist you in the return process for these items once your request has been approved. We cannot replace damaged or incorrect items outside of this time frame, or items that have been worn, laundered, or altered in any way.
We will issue a prepaid shipping label to cover the cost of returning the approved items to us, and if available a replacement will be shipped to you free of charge. We are unable to reimburse shipping costs for any items that are shipped back to us without a shipping label issued by us through the above process.
Packages that are returned to us via a shipment refusal will have a 10% restocking fee deducted from the total refund, and the original shipping cost will not be refunded.
QUESTIONS? Please email us via our contact page.