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How do I become a Rewards member?
Becoming a Rewards member is simple! All you need to do is create an account by clicking on the Rewards link at the top of our website and then follow the prompts.
Please note: Our rewards program is for members of our retail community only. If you are a wholesale buyer we encourage you to reach out to your account manager to find out about our unique tiered savings program.
I already have a Grace & Lace account. Do I need to create a new one to earn rewards?
We took care of that for you! All Grace & Lace customers with an active account were automatically enrolled in our Rewards program. If you have had more than one customer account with us, please note that only one Rewards account was created per person.
What is the advantage of becoming a Rewards member?
Our Rewards program is a tiered program that allows members to earn more perks the more they spend. Members receive Rewards points for each purchase, that can then be redeemed towards the cost of future purchases. They also earn points for sharing Grace & Lace with friends, following us on social media, leaving product reviews, and are even gifted with bonus points just for having a birthday! In addition to earning points, members have the chance to earn free shipping, and to receive exclusive access to coupons, launches, promotions, giveaways, and more. You can view the full list of perks on our Rewards page.
Being part of our Rewards program also allows our Customer Care team to assist you more quickly and efficiently. In addition, you can view your order history, receive up to date order statuses, create and share wish lists, and store addresses for quicker checkouts.
How much are Rewards points worth?
Every 10 points is worth $1 of merchandise credit, which means that for each 100 points you earn, you will receive $10 in merchandise credit! There are endless ways to earn points, so visit our Rewards page to find out how you can start earning points now.
Do Rewards Points ever expire?
Rewards points are valid for the remainder of the calendar year in which they are earned, plus the following calendar year.
Rewards points will expire after 12 months of Rewards account inactivity. This means that if there is no change to your Rewards account balance (through either the addition or redemption of Rewards), all Rewards earned in the previous 12 months will automatically be removed from your account.
Are there any items that I cannot earn points for when purchasing?
Gift Card purchases do not qualify for earning Rewards points. If you place an order that includes a Gift Card, you will receive points for the order total, minus the value of the Gift Card(s) you are purchasing.
Is there a limit to how many points I can earn?
No! That’s the best part about being a Rewards member! You will always have an opportunity to earn more rewards the more you shop with us and through other promotional opportunities throughout the year.
I’ve referred several friends but haven’t received any points in my account for doing so. Is there something else I need to do?
Thank you so much for sharing your love of Grace & Lace with your friends! We really appreciate it. Points will be added to your account for referring a friend as soon as the referred friend completes their first purchase on our website. Referred friends must be a first time customer in order for both of you to receive the Rewards.
I’ve made 4 purchases over $100 but I have not received my 150 bonus points. Is there something else I need to do?
Thank you so much for your loyalty in shopping with us! Purchases that qualify for the $100+ threshold must total $100 or more before tax and shipping. If you feel that you have met this requirement but still have not received this bonus, please contact us via our Contact page, and we will be happy to assist you.
What if I already follow you on Facebook, Instagram, Pinterest, TikTok or am currently a member of the Facebook VIP group? Can I still receive points by completing that steps?
Yes! We love all of the ways that we are able to connect with you and want to make sure that you are in the know whenever we have a new product or promotion. So, whether you are currently a follower on all of these platforms or you are looking to add some new ways to connect with us, we want to say ‘thank you’ by offering you points! Simply click the appropriate link, and the G&L Social Media page you are clicking on will pop-up in a new window. If you already follow that G&L page, the system will register that and automatically award points to your account. If you do not follow that page yet, simply click the follow button for points to be awarded.
How many points do I earn for each dollar that I spend?
Great question! The number of points that you earn per dollar spent will depend on your current Rewards tier (details on how to determine which tier you are in can be found under the Tier Status section). When you are signed into your account, click on the button that says ‘Rewards History’. This button will prompt a pop-up window listing out all of the Rewards you have earned and the actions that you earned them for.
How do I earn points for leaving a review?
We know that you love our products and we want the world to know too! All you have to do is leave us a review for a product that you have received and you will be awarded the allocated points. Products to be reviewed must be accessed through the review form that you received in the product review email. You will receive a review email approximately 14 days after your product has been shipped. This allows you time to try out your new G&L products before leaving a review. If you would like to take it a step further and include a photo with your review, we would love to award you additional points! After clicking the ‘Submit Your Review’ button in the email review form, a new page will pop up that allows you to upload photos for that product. Additionally, from this link you can not only review your most recent purchase, but also any previous purchases that you have made and earn points on those reviews and photos. Once your photo has been published to the G&L site, you will see the Rewards points available in your account. You will only be awarded points for photos that are approved and published to the site.
I forgot to sign in before placing my last order. Can I still earn points for my purchase?
We are unable to manually add points to accounts for previous purchases, so please be sure to always sign in to your account before placing an order so that you can earn your Rewards points on every purchase you make.
How do I redeem my Rewards points?
Rewards points can be redeemed during the checkout process. Before checking out, ensure that you are signed in to your account. Once you get to the checkout screen you will see your total available Rewards points in a slide bar on the top left of the page. To use your Rewards, slide the points redemption bar to select the amount of points you would like to redeem on the order you are placing, then continue with the check out process. To redeem all available Rewards slide the bar all the way to the right.
You must have a minimum balance of at least 100+ points each time you would like to make a redemption, and points must be redeemed in increments of 50 ($5). Your points may be redeemed up to 50 points below the total value of the cart, unless the total of your cart hits the 50 point ($5.00) threshold exactly. Because of this, almost all orders will have a balance between $1-$4.99 (10-49 points) that will need to be paid, in addition to any relevant tax and shipping charges, with your preferred method of payment.
What is the ‘Points for Product Redemption’ perk?
As a member of our Diamond Tier, you will be eligible to redeem your Rewards points for select discounted products that are available for a limited time only. These products change frequently and will be available at the discounted price only through the redemption of your Rewards points as a Diamond Tier member. They cannot be purchased at the discounted price at any other tier level or through a traditional payment method. To see which products are currently available for ‘Points for Product Redemption’, go to the Rewards page and make sure you are logged into your G&L account.
Is there anything my points cannot be used on?
While almost everything on our site is fair game, we do have a few point redemption restrictions. Points cannot be used to purchase Gift Cards. In addition, points cannot be applied to the cost of tax and shipping. Your cart will automatically exclude these items from the total redeemable points when you are checking out.
What happens to the points I earned on a purchase that I paid for if I return the items?
Should you choose to return an item that you paid for and earned Rewards on as a result, any Rewards points that were earned for the purchase of that item will be deducted from your account when the return has processed, including any bonus points that may be applicable. Any Rewards discounts that were applied to the purchase will be distributed equally to the applicable items in the order when completing a return.
If a return or cancellation will cause your Rewards account to drop to a negative balance, any future Rewards that you earn (through purchases or engaging in promotional activities) will be applied to this negative balance. Once your account reaches the minimum 100 point threshold required for redeeming points, you can begin redeeming points on purchases again.
If I return items that I purchased with Rewards points, do the points go back to my account?
When returning an item that was paid for through the redemption of a Rewards balance, the points used to make this purchase will be returned to your Rewards account. Once the return has processed these Rewards may then be redeemed and reused towards the balance of a future purchase.
If I return items that I purchased using a Rewards coupon, can I reuse the coupon on another purchase?
If you choose to return an item that was purchased using a Rewards coupon, the value of the coupon used for the purchase will be reapplied to your Rewards account in the form of a merchandise credit that can be used towards a future purchase.
Is the free shipping that my tier qualifies me for automatically applied to my cart or do I need a coupon?
Isn’t free shipping the best!? Good news - you don’t need to do anything to make sure that your free shipping is applied to your order. As long as you are signed in to your account and your order total meets the minimum purchase amount that your current Rewards tier requires for free shipping, your shipping will automatically be deducted from your order.
I know that my Platinum or Diamond tier status grants me early access to product launches. How do I access this?
We are so excited for you to be one of the first to see our newest product We are so excited for you to be one of the first to see our newest product releases. As a member of our ‘Platinum’ or ‘Diamond’ tier you will receive an email with a unique access link x days/hours before the launch goes live to everyone else. This link will only work when signed into your Rewards account.
As a member of your Diamond tier, how do I find out about exclusive promotions and giveaways that are available?
We are so grateful for your loyal support and because of that we are looking forward to spoiling you a little extra throughout the year. All communication about exclusive promotions and giveaways will come directly to your inbox, so be sure to save us as one of your ‘favorites’ in your email so that you don’t miss out.
I signed up for the Birthday Bonus but I didn’t receive it?
Happy Birthday! We’re so glad that you have chosen to celebrate with us through our Rewards program. In order for you to receive your birthday bonus on your birthday, you must register your birthday in the Rewards program at least 30 days prior to your birthday. If your birthday falls within 30 days of when you registered, you will receive your birthday bonus 30 days after your registration. This delay is only applicable for the first year that you signed up. All successive birthday bonuses will be emailed to you on your birthday. Remember, Birthday Bonus points are determined by the Rewards member tier that you are part of on the date of your birthday. If it has been more than 30 days since you registered for your ‘Birthday Bonus’ and you still have not received the additional points in your account, please contact us via our Contact page and we will be happy to assist you.
How do I cancel my membership?
Before you go, we want to make sure you know that having an account with us has many benefits outside of earning Rewards. By keeping your Grace & Lace account active, not only will you earn Rewards for every purchase but it will also allow you to view your order history, receive up to date order statuses, create and share wish lists, and store addresses for quicker checkouts. If you are sure that you would like to deactivate your Grace & Lace account and cancel your Rewards membership, you can contact us through our Contact page and reference ‘Rewards’ as the subject.
Other Questions?
Please reach out to us via our Contact page and we’d be happy to help answer them.
