Returns and Exchanges

RETURNS

We allow up to 14 business days after receiving your package to qualify for a refund for returned items, and we allow up to 60 days after receiving your package to qualify for store credit for returned items. Items purchased with cash or check may be returned for store credit only. Items marked “final sale” are not eligible for return. To ensure that you will receive either a refund or store credit for your return, all products must be returned in unworn, unwashed, and unaltered condition. Please note: If an item received is determined damaged or is the result of another error on our behalf, we will pay return shipping charges. Otherwise, the customer is responsible for the cost of return shipping. When sending your return, please include the Return Form found at the bottom of your packing slip; or if you no longer have it, you can download and print a Return Form here. Please save your tracking number when shipping your return to us, as we cannot issue refunds on any returns that are lost by the post office or do not make it to us for any other reason. We will process your return and notify you via email within 3-5 business days of receiving it. Send returns to:

Grace and Lace
2000 Windy Terrace
Ste. 11A
Cedar Park, TX 78613

EXCHANGES

We allow up to 60 days to qualify for an exchange. Due to fluctuating inventory quantities, seasonal items, and differing item prices and shipping charges, we honor requests for exchanges by issuing store credit for the cost of the original item purchased, which can then be applied toward purchasing the item you'd like to order in exchange. All products must be returned in unworn, unwashed, and unaltered condition. Items marked “final sale” are not eligible for exchange. To exchange an item, please mail it back to us, being sure to include the Return Form found at the bottom of your packing slip, and indicating your request for store credit. If you no longer have it, you can download and print a Return Form here. Please then ensure that you have created an account with us on our website, using the email address you used when purchasing your order, as this is where we will issue your store credit. We will notify you via email within 3-5 business days of receiving the returned package, once your store credit has been applied to your account. Please note: Unless a return is the result of an error on our behalf, original shipping charges are not refunded and customer is responsible for the cost of return shipping. Please save your tracking number, as we cannot issue store credit for any items that are lost in the mail or do not make it to us for any other reason. We do not issue credit for shipping costs. Send exchanges to:

Grace and Lace
2000 Windy Terrace
Ste. 11A
Cedar Park, TX 78613

EXCHANGES FOR PROMOTIONAL ITEMS

Should you desire to exchange an item purchased during a Promotion, please contact us via our contact page for detailed information on how store credit will be processed.

HOLIDAY RETURNS & EXCHANGES

All items purchased between October 15, 2016 and December 24, 2016 that are unworn and unaltered qualify for our extended holiday returns & exchanges period.  These items may be returned for a refund thru January 15, 2017, and may be exchanged for store credit through February 20, 2017.  Please contact us via our contact page if you have purchased or received an item during this time-frame that you would like to return or exchange.

NEED A RETURN FORM? Download and print one here.

QUESTIONS?  Please email us via our contact page.

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