Returns and Exchanges

RETURNS & EXCHANGES POLICIES

  • Items purchased with cash may be returned for store credit only.
  • Gift Cards and items marked “final sale” are not eligible for return or exchange.
  • To ensure that you will receive either a refund or store credit for returned items, all products must be unworn, unwashed, unaltered, and must be resalable.
  • If an item being returned or exchanged is determined damaged or is the result of another error on our behalf, we will cover the return shipping expense and will ship the replacement item to you free of charge. Otherwise, the customer is responsible for these shipping costs.

RETURNS

  • Items returned within 30 days of purchase are eligible for your choice of a refund or store credit.
  • Items returned between 31-60 days of purchase are eligible for store credit only.
  • Customer is responsible for the cost of return shipping. However, should you choose to return your items for store credit rather than a refund within the first 30 days, we will pay a portion of the return shipping cost by adding additional store credit to your account. The additional credit amount varies, based on the items being returned.
  • To return an item, please mail it back to us at the below address, being sure to include the Return Form found at the bottom of your packing slip, and if returning within 30 days please indicate your preference for store credit or a refund. If you no longer have it, you can download and print a Return Form here.
  • We will process your refund or store credit and notify you via email within 3-5 business days of receiving the returned items.
  • Please review the “Returns & Exchanges Policies” section at the top of this page before sending items back to us.

EXCHANGES

  • Due to fluctuating inventory, seasonal items, and differing item prices and shipping charges, we honor exchange requests by issuing store credit for the cost of the original item purchased, which can then be applied toward purchasing the item you'd like to order in exchange.
  • Items returned to us within 60 days of purchase are eligible for store credit, which you can apply toward the item you wish to order instead.
  • To exchange an item, please mail it back to us at the below address, being sure to include the Return Form found at the bottom of your packing slip, and indicating your request for store credit. If you no longer have it, you can download and print a Return Form here.
  • Please ensure that you have created an account with us on our website, using the email address you used when placing your order, as this is where we will issue your store credit.
  • We will process your store credit and notify you via email within 3-5 business days of receiving the returned items.
  • Please review the “Returns & Exchanges Policies” section at the top of this page before sending items back to us.

EXCHANGES FOR PROMOTIONAL ITEMS

Should you desire to exchange an item purchased during a promotion, please contact us via our contact page for detailed information on how store credit will be processed.

SEND RETURNS TO:

Grace and Lace
Attn: Returns
2000 Windy Terrace
Suite 11A
Cedar Park, TX 78613

Please save your tracking number when shipping items back to us, as we cannot issue refunds or store credit for any items that are lost by the post office or do not make it to us for any other reason.

NEED A RETURN FORM? Download and print one here.

QUESTIONS?  Please email us via our contact page.

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